TERMS & CONDITIONS (RETURNS POLICY) PAGE
(updated 24 05 2018)
Faulty items and your consumer rights
Any item you buy from EXMOOR PHOTOGRAPHY (eg shop or online shop) must be:
If it isn’t, the item is faulty and you can usually get one of the following:
The Consumer Rights Act 2015 introduces:
30 days to get a refund For the first time a specific timeframe has been created in which you can reject a faulty item and get a full refund - now 30 days
A 'tiered' remedy system In place for faulty goods, digital content and services, this means your rights to a refund are now more clearly set out. Whether you're entitled to a refund depends on how long you've owned the product.
Failed repairs After one failed attempt by the retailer to repair or replace a faulty item, you're entitled to ask for a refund or price reduction.
A second repair or replacement If you don't want a refund or price reduction, you have the right to request another repair or replacement at no cost to you.
Deductions from refunds No deduction can be made from a refund in the first six months after purchase.
Digital content rights This new law gives consumers rights in relation to online digital content that is paid for, digital content supplied free with other paid for items and digital content supplied on a physical medium, such as a DVD.
Faulty items and your consumer rights under the Consumer Rights Act 2015
As with the Sale of Goods Act, under the Consumer Rights Act all products must be of satisfactory quality, fit for purpose and as described.
The rules also include digital content in this definition. So all products - whether physical or digital - must meet the following standards:
Satisfactory quality Goods shouldn't be faulty or damaged when you receive them. You should ask what a reasonable person would consider satisfactory for the goods in question? For example, bargain bucket products won’t be held to as high standards as luxury goods.
Fit for purpose The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods. As described The goods supplied must match any description given to you at the time of purchase.
Returns (6 MONTHS)
A receipt Always keep your receipt and take it with you. If you’re buying a gift for someone else, ask for a gift receipt so that they can change it themselves.
The card you paid with If you paid for an item on a debit or credit card, take it with you when you return the item. This is especially important if you want a refund as its often credited to the card you paid with.
The original packaging .
Please do not hesitate to contact us if you having any questions.
You can’t take back an item if you caused the fault. For example, if you dropped camera and cracked the screen or didn’t follow care instructions.
If this happens, you may still be able to claim under your home insurance or if the item has a warranty. A warranty gives you extra rights, eg to a repair or replacement when something goes wrong. Check the details of your policy to see if you can claim.
Refunds and faulty goods
EXMOOR PHOTOGRAPHY will offer you a refund for a faulty item if you:
Proving goods are faulty
If you bought the item within the last six months, it’s the trader’s responsibility to prove the item wasn’t faulty when you bought it.
If you bought your item over six months ago, you may have to prove the fault was not caused by accidental damage or wear and tear. You can do this by getting a second opinion from an independent expert (see link below).
Using a free guarantee
A guarantee is a promise from the trader or manufacturer to sort out faults that develop with your product or service for free.
Guarantees don't usually cost anything and last for a fixed period of time. For example, cameras often come with a free manufacturer’s guarantee that lasts for 12 months from the date of purchase.
You can usually only claim a repair or replacement from the manufacturer or trader if you have registered your guarantee within 28 days of buying the item. Check the terms and conditions of your guarantee to find out how to do this.
GUARANTEE’S ONLY COVER CERTAIN FAULTS IN THE CAMERA (SEE MANUFACTURERS T&C), IT WILL NOT COVER ACCIDENTAL DAMAGE CAUSED BY THE USER OR WEAR & TEAR. IF EXMOOR PHOTOGRAPHY RETURNS YOUR CAMERA ON YOUR BEHALF AND IT IS FOUND TO HAVE ACCIDENTAL DAMAGE I.E. WATER INTRUSION THEN YOU WILL BE LIABLE FOR ANY SERVICE CHARGE.
Please call or email us to obtain a returns number.
Package the goods in suitable packaging and mark the outer box clearly with your returns number. (goods will not be accepted without a returns number)
■Customers must contact us before returning any goods.
■Damaged goods must be reported by phone or email on receipt.
■Customers must have a returns number before any goods can be returned.
■If you buy a product from us and it does not fit, return it to us for a replacement*
■Goods only with a valid returns number marked on the outer packing will be accepted.
■This does not affect your statutory rights.
* This only applies to goods returned unused and in the original packaging within 28 days of receipt.Governing Law and Contract Formation
No contract will subsist between you and Exmoor Photography for the sale by it to you of any product unless and until Exmoor Photography accepts your order by e-mail or telephone confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Exmoor Photography sends the e-mail to you (whether or not you receive that e-mail), or communicates with you by telephone. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Exmoor Photography irrevocably submit to the non-exclusive jurisdiction of the English Courts.
TO THE FULLEST EXTENT PERMITTED AT LAW, Exmoor Photography IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Exmoor Photography DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.
■Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Exmoor Photography nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Exmoor Photography does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Exmoor Photography, its affiliates, directors, employees or other representatives.
Deposit Terms & Conditions
The following terms relate to items where a deposit has been paid to Exmoor Photography.
These do not affect your statutory rights.
Please contact us if you are in any doubt or would like further clarification on the above terms.
We check the site is working correctly on a daily basis, should you encounter any difficulties, please do not hesitate to "contact us".