TERMS & CONDITIONS (RETURNS POLICY) PAGE
- PAYPAL PRIVACY POLICY - WE DO NOT STORE CREDIT CARD DETAILS NOR DO WE SHARE CUSTOMER DETAILS WITH ANY THIRD PARTIES.
- You cannot print, save, forward, copy, alter, reproduce, manipulate any images and text presently or previously displayed on this site.
- Neither can you do any of the above with prints or any format that has been ordered from us or purchased elsewhere, and/or offer for resale.
- Downloading or archiving the entire collection or any part of the web site is strictly prohibited.
- Redistributing images to form part or all of the content of another image library is strictly prohibited.
- You are free to edit images purchased as digital downloads or on CD Rom formats in anyway you want in terms of cropping, resizing.
- IMAGES PURCHASED FOR BUSINESS USE ARE ALSO SUBJECT TO THE FOLLOWING CONDITIONS.
- You are permitted to print from the image for media or advertising purposes, however printing in any format for resale is strictly prohibited (not for profit).
- When images are used in connection with Internet media, a link to our web site is required and when images are used in printed material or non internet-connected electronic media, a credit to www.exmoorphotography.co.uk and the photographer Jack Clegg must be used.
- Digital images may also be used in other forms of digital and video media like games, demos, presentations, interactive systems and films. A credit as above is required at the end or start of the product/presentation/film.
- Where images are used on line the credit is also required.
- However images may not be used for any of the following, to promote or endorse suffering, terrorism, inhumane acts of any kind, promote the pursuit of cruel sports which involve the suffering of animals or be used in any pornographic publications of any kind/format.
- The buyer of said images, accepts any and all liability arising from such prohibited use.
- All images/formats used in any of the above formats or in any publications (subject to the above) may only be used once in a calendar year from the date of purchase and may only be used in one of the above formats or publications. Please contact us if you wish to use the same image in multiple formats or publications.
- If you would like to be added to Exmoor Photography mailing list please complete the form on the 'contact us' page and we will include you on the list. Jack usually sends about one email a month to update customers with our latest offers online and news/offers regarding the Photography Courses. You can remove yourself from the list at any time if you change your mind.
- NB All customer information including email addresses is stored on a secure encrypted system (not online) and we do not divulge to any other third parties. We do not store hard copies or data relating to any form of payments processed (card details etc).
- GDPR, IF YOU DO NOT WISH TO RECEIVE FURTHER MARKETING EMAILS FROM EXMOOR PHOTOGRAPHY –
PLEASE REPLY WITH THE WORDS ‘OPT OUT’ THANK YOU. - We reserve the right to change these TERMS & CONDITIONS at any time without prior notice.
RETURNS POLICY
(updated 24 05 2018)
Faulty items and your consumer rights
Any item you buy from EXMOOR PHOTOGRAPHY (eg shop or online shop) must be:
- of satisfactory quality
- fit for purpose
- as described
If it isn’t, the item is faulty and you can usually get one of the following:
- repair
- replacement
- refund
The Consumer Rights Act 2015 introduces:
30 days to get a refund For the first time a specific timeframe has been created in which you can reject a faulty item and get a full refund - now 30 days
A 'tiered' remedy system In place for faulty goods, digital content and services, this means your rights to a refund are now more clearly set out. Whether you're entitled to a refund depends on how long you've owned the product.
Failed repairs After one failed attempt by the retailer to repair or replace a faulty item, you're entitled to ask for a refund or price reduction.
A second repair or replacement If you don't want a refund or price reduction, you have the right to request another repair or replacement at no cost to you.
Deductions from refunds No deduction can be made from a refund in the first six months after purchase.
Digital content rights This new law gives consumers rights in relation to online digital content that is paid for, digital content supplied free with other paid for items and digital content supplied on a physical medium, such as a DVD.
Faulty items and your consumer rights under the Consumer Rights Act 2015
Product quality
As with the Sale of Goods Act, under the Consumer Rights Act all products must be of satisfactory quality, fit for purpose and as described.
The rules also include digital content in this definition. So all products - whether physical or digital - must meet the following standards:
Satisfactory quality Goods shouldn't be faulty or damaged when you receive them. You should ask what a reasonable person would consider satisfactory for the goods in question? For example, bargain bucket products won’t be held to as high standards as luxury goods.
Fit for purpose The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods. As described The goods supplied must match any description given to you at the time of purchase.
Returns (6 MONTHS)
A receipt Always keep your receipt and take it with you. If you’re buying a gift for someone else, ask for a gift receipt so that they can change it themselves.
The card you paid with If you paid for an item on a debit or credit card, take it with you when you return the item. This is especially important if you want a refund as its often credited to the card you paid with.
The original packaging .
Please do not hesitate to contact us if you having any questions.
You can’t take back an item if you caused the fault. For example, if you dropped camera and cracked the screen or didn’t follow care instructions.
If this happens, you may still be able to claim under your home insurance or if the item has a warranty. A warranty gives you extra rights, eg to a repair or replacement when something goes wrong. Check the details of your policy to see if you can claim.
Refunds and faulty goods
EXMOOR PHOTOGRAPHY will offer you a refund for a faulty item if you:
- A receipt Always keep your receipt and take it with you. If you’re buying a gift for someone else, ask for a gift receipt so that they can change it themselves.
- The card you paid with If you paid for an item on a debit or credit card, take it with you when you return the item. This is especially important if you want a refund as its often credited to the card you paid with.
- The original packaging .
Proving goods are faulty
If you bought the item within the last six months, it’s the trader’s responsibility to prove the item wasn’t faulty when you bought it.
If you bought your item over six months ago, you may have to prove the fault was not caused by accidental damage or wear and tear. You can do this by getting a second opinion from an independent expert (see link below).
Using a free guarantee
A guarantee is a promise from the trader or manufacturer to sort out faults that develop with your product or service for free.
Guarantees don't usually cost anything and last for a fixed period of time. For example, cameras often come with a free manufacturer’s guarantee that lasts for 12 months from the date of purchase.
You can usually only claim a repair or replacement from the manufacturer or trader if you have registered your guarantee within 28 days of buying the item. Check the terms and conditions of your guarantee to find out how to do this.
GUARANTEE’S ONLY COVER CERTAIN FAULTS IN THE CAMERA (SEE MANUFACTURERS T&C), IT WILL NOT COVER ACCIDENTAL DAMAGE CAUSED BY THE USER OR WEAR & TEAR. IF EXMOOR PHOTOGRAPHY RETURNS YOUR CAMERA ON YOUR BEHALF AND IT IS FOUND TO HAVE ACCIDENTAL DAMAGE I.E. WATER INTRUSION THEN YOU WILL BE LIABLE FOR ANY SERVICE CHARGE.
Please call or email us to obtain a returns number.
Package the goods in suitable packaging and mark the outer box clearly with your returns number. (goods will not be accepted without a returns number)
■Customers must contact us before returning any goods.
■Damaged goods must be reported by phone or email on receipt.
■Customers must have a returns number before any goods can be returned.
■If you buy a product from us and it does not fit, return it to us for a replacement*
■Goods only with a valid returns number marked on the outer packing will be accepted.
■This does not affect your statutory rights.
* This only applies to goods returned unused and in the original packaging within 28 days of receipt.Governing Law and Contract Formation
No contract will subsist between you and Exmoor Photography for the sale by it to you of any product unless and until Exmoor Photography accepts your order by e-mail or telephone confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Exmoor Photography sends the e-mail to you (whether or not you receive that e-mail), or communicates with you by telephone. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Exmoor Photography irrevocably submit to the non-exclusive jurisdiction of the English Courts.
Disclaimer,
TO THE FULLEST EXTENT PERMITTED AT LAW, Exmoor Photography IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Exmoor Photography DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.
■Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Exmoor Photography nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Exmoor Photography does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Exmoor Photography, its affiliates, directors, employees or other representatives.
Deposit Terms & Conditions
The following terms relate to items where a deposit has been paid to Exmoor Photography.
These do not affect your statutory rights.
- A deposit of at least 25% will be paid for stock items.
- Special order items not usually held as a stock line to be advised.
- All items will be held for a maximum of 7 days, unless prior arrangement has been agreed.
- Deposits will be refunded for stock items subject to Exmoor Photography Terms & Conditions.
- Deposits will not be refunded for special order items subject to Exmoor Photography Terms & Conditions, unless prior arrangement has been made.
- Refunds will be paid to the customer by the payment method the original deposit was paid.
- Exmoor Photography will hold a stock item for a maximum of 7 days where a deposit has not been paid subject to Exmoor Photography Terms & Conditions.
Please contact us if you are in any doubt or would like further clarification on the above terms.
We check the site is working correctly on a daily basis, should you encounter any difficulties, please do not hesitate to "contact us".
